- Salesforce announces two new Artificial Intelligence initiatives to enhance e-commerce and enterprise software.
- The company partners with Stripe and OpenAI to launch the Agentic Commerce Protocol for automated purchases with AI agents.
- Salesforce expands integration with OpenAI by adding GPT-5 to its Agentforce 360 platform.
- New features will enable users to query data, summarize conversations, and execute transactions directly within ChatGPT and Slack.
- Despite these developments, Salesforce shares dipped 0.23% in pre-market trading amid ongoing U.S.-China trade tensions.
Salesforce introduced two significant artificial intelligence projects on Tuesday, aiming to change how companies handle e-commerce and internal workflows. The initiatives include a new partnership with Stripe and OpenAI to launch the Agentic Commerce Protocol, designed for retailers using the Salesforce Agentforce Commerce platform to process purchases using AI-powered agents.
As part of these efforts, Salesforce will also integrate OpenAI’s GPT-5 into its Agentforce 360 platform. This integration is set to bring Salesforce tools into platforms like ChatGPT and Slack. Users will be able to search customer relationship management (CRM) data, generate reports, summarize conversations, draft posts, and complete transactions without leaving these applications. Developers can also leverage OpenAI’s Codex tool for coding tasks within Slack.
Salesforce’s recent announcements were followed by a slight share decrease, with the stock falling 0.23% in pre-market trading. This movement reflects broader market trends, as investors react to continued trade tensions between the United States and China.
Investor sentiment around Salesforce has shifted, with retail outlook turning bearish and online discussion levels falling to average after the news, according to data provided. No additional statements from the company were included in the source. For more, see updates and guidelines available in the original article.
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