- Ledger customers’ personal data (names and contact addresses) was exposed after a breach at payment processor Global-e.
- The incident was disclosed to users by an email from Global-e, which was shared by crypto sleuth ZachXBT.
- Ledger says the breach did not affect its hardware, software, or users’ recovery phrases (“24 words”) and that no payment information was involved.
- Ledger has engaged independent forensic experts and urged users to be alert to phishing and to use Clear Signing and Transaction Check when possible.
- Global-e has not disclosed how many customers were affected or the exact timing of the intrusion.
First paragraph:
Ledger said user personal data was exposed after a security incident at its e-commerce partner Global-e. The issue was flagged to customers in an email from Global-e and that email was shared publicly by crypto sleuth ZachXBT (https://twitter.com/zachxbt/status/2008139053544194545).
Second paragraph:
Global-e handles payment processing for Ledger’s online store and has not disclosed the number of affected customers or when the breach occurred. Ledger says the incident “remains separate to the operations of any Ledger hardware device, software or platforms” (https://support.ledger.com/article/Global-e-Incident-to-Order-Data—January-2026). The company says it has taken steps to contain the issue and has retained independent forensic experts to investigate.
Third paragraph:
Ledger warned users that Global-e “does not have access to your 24 words, blockchain balance, or any secrets related to digital assets.” The phrase “24 words” refers to a wallet recovery phrase — a list of words that can restore access to digital assets if kept secret.
Fourth paragraph:
The company added that no payment information was involved and said it worked with Global-e to notify impacted customers. “Neither Ledger nor Global-e will ever ask for users’ 24 words. We encourage everyone to be alert to any potential phishing campaigns,” the firm said.
Fifth paragraph:
Ledger suggested users consider Clear Signing and to use Transaction Check when submitting blockchain transactions. Clear Signing is a way to verify transaction details before approval; Transaction Check is a tool that confirms transaction parameters on the blockchain.
Sixth paragraph:
The report notes that last year Ledger faced criticism after announcing Clear Signing for multisig users; the service was promoted as free but would cost $10 per transaction or 0.05% of the amount transferred. Ledger CTO Charles Guillemet later said the initial announcement contained “a typo,” and clarified Multisig is a paid service (https://x.com/PabloSabbatella/status/1981467996389511411).
Seventh paragraph:
Readers can find the original Ledger support notice at the company’s help center (https://support.ledger.com/article/Global-e-Incident-to-Order-Data—January-2026). For ongoing coverage, follow Protos on X (https://twitter.com/protos), Bluesky, Google News (https://news.google.com/publications/CAAqBwgKMLmroQsw0bW5Aw), or subscribe to Protos’ YouTube channel (https://youtube.com/protosmedia).
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