Cryptocurrency exchange BTC-e is beefing up its support resources ahead of a planned trading relaunch this week.
BTC–e, which began allowing account withdrawals earlier this month weeks after a crackdown by US authorities, announced today that it would begin accepting English and Russian-language support tickets through a new portal.
In that news update, BTC-e outlined that it would only be responding to certain queries (primarily related to withdrawals and deposits made between July 25 and August ) until it launches its new trading platform on September 15.
That the exchange would launch an expanded support functionality is perhaps a relief to some users. Signs on social media indicate that some users are still experiencing problems with their accounts, including some issues related to two-factor authentication. BTC-e’s news update said that it would begin addressing 2FA problems “after [users pass] the verification on the new platform.”
The move comes just over a month after BTC-e first declared its intention to relaunch, claiming that it had secured just over half of the funds it initially held before the July crackdown.
Greek police, acting on a US warrant, arrested one of the exchange’s alleged operators that month, a move quickly followed by the seizure of BTC-e’s web domain as well as the levying of a $110 million fine by the US government. That alleged administrator, Alexander Vinnik, has meanwhile issued comments to the media declaring that he is innocent.
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