News Bitdefender Ironically Stopped Working on Safer Internet Day

Bitdefender Ironically Stopped Working on Safer Internet Day

-

- Advertisment -

Ironically on what has become known as Safer Internet Day, users of Bitdefender Antivirus are reporting today that the security software has suddenly stopped working. After installing an update, Bitdefender users are seeing errors that state “Bitdefender Security Service has encountered a critical error!” or “The Bitdefender Security Service (vsserv.exe) is unavailable at the moment” .

Both of these errors appear to be caused by a new update pushed by Bitdefender that has caused the program to not be able to communicate in some manner with the vsserv.exe executable. This executable is part of the Windows service called Bitdefender Virus Shield. 

User’s on Bitdefender’s forums have reported installing a routine update, which then caused an error to appear that stated “Bitdefender Security Service has encountered a critical error!”.

Bitdefender Ironically Stopped Working on Safer Internet Day

On reboot, Bitdefender would then show the following “Bitdefender services are not responding” message, which further indicated that it was problem communicating or connecting to the vsserv.exe executable.

Bitdefender Ironically Stopped Working on Safer Internet Day
Bitdefender Security Service (vsserv.exe) Error

According to a statement provided by Bitdefender, this issue was caused by an update not being completely delivered by certain customers. The full statement is below.

Earlier today a number of Bitdefender customers running consumer and GravityZone business products on Windows were presented with an error report regarding the unexpected stop of vsserv.exe.

An engines update (version 7.74880) scheduled earlier today was not completely delivered to some customers, which caused the engines to report the error. Our automated quality control mechanisms retired the update immediately and rolled back the engines to the previous good configuration (engines version 7.74879).

The update was online for 15 minutes and was received by a limited number of users.

During this window, no files were lost or removed from the devices. The rollback reverts the effects of the update and is delivered automatically. In order to expedite the rollback, you can manually force an update via the product’s user interface.

How to fix the Bitdefender Security Service error

According to users in the Bitdefender forums, a fix has been pushed that supposedly resolves this issue.

If you are receiving either of the two errors above, you need to install a new update that has recently been pushed out by Bitdefender. To do this, right click on the Bitdefender icon on your desktop’s system tray and then select the Update Now as shown below.

Update Bitdefender
Updating Bitdefender

After the update is installed, the BitDefender icon should turn from grey to red (Bitdefender Ironically Stopped Working on Safer Internet Day). Once it turns red, reboot your computer. Some people have reported that if your icon does not turn red after installing the update, you should reboot anyway. 

Once you reboot and login, your Bitdefender icon should now be red and your screen should look like the one below.

Bitdefender Working Again
Bitdefender Working Again

 

Update 2/6/18 3:15 PM EST: Updated to include a statement from Bitdefender.

Source link

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest news

Mercuriex Cryptocurrency Exchange Launches New Utility Token, SURF

MercuriEx Cryptocurrency Exchange, originally developed in 2017, came under new ownership in December 2019. Since taking over the exchange,...

Fungibility: Bitcoin Mixers Favorite Term That No One Understands

Fungibility, perhaps the most important concept when dealing with a decentralized and anonymous currency, but does bitcoin...

Crypto can’t thrive in the real world – but stablecoins can

We can safely say that the hype about cryptocurrencies is pretty much over. The claims of Bitcoin...

How to double your crypto

Most of us have a small gambler deep inside our souls. We love to feel the thrill...
- Advertisement -Bitdefender Ironically Stopped Working on Safer Internet Day

Cryptocurrency Top Security Risk Concerns: What You Can Do to Protect Your Crypto

A report by CipherTrace revealed that in the first half of 2019, criminals and fraudsters stole more...

How has Bitcoin of America Changed the Cryptocurrency Industry?

Who is Bitcoin of America? Bitcoin of America is a U.S. based digital currency...

Must read

Mercuriex Cryptocurrency Exchange Launches New Utility Token, SURF

MercuriEx Cryptocurrency Exchange, originally developed in 2017, came...

Fungibility: Bitcoin Mixers Favorite Term That No One Understands

Fungibility, perhaps the most important concept when...
- Advertisement -Bitdefender Ironically Stopped Working on Safer Internet DayBitdefender Ironically Stopped Working on Safer Internet Day

You might also likeRELATED
Recommended to you